Effective date: September 2, 2026. This policy is intended as general website and business terms for IVERVE LLC and should be reviewed for your specific legal, tax, regulatory, and contractual requirements.
1. General Policy
IVERVE LLC provides professional IT services, consulting, support, and project-based work. Because many services involve professional time, diagnostics, planning, configuration, or other work performed specifically for a client, payments for work already performed are generally non-refundable.
2. Deposits and Project Payments
Deposits, retainers, or advance payments may be required before work begins. Unless a written proposal or service agreement states otherwise, amounts attributable to work already completed, scheduled resources, purchased licenses, third-party charges, or non-cancelable commitments are non-refundable.
3. Cancellation Before Work Begins
If a client cancels before IVERVE LLC has begun work or incurred costs, the client may request a refund of eligible prepaid service fees. Any non-refundable processor fees, third-party costs, special-order items, licenses, or other committed expenses may be deducted where permitted.
4. Completed Services
Fees for completed consultations, troubleshooting, configuration, assessments, installations, migrations, support sessions, and other completed professional services are not refundable solely because the client later decides not to use the work or changes business plans.
5. Hardware, Software, and Third-Party Services
Hardware, software licenses, cloud subscriptions, domain services, vendor fees, and other third-party products or services are subject to the applicable provider's return, cancellation, and refund policies. Charges that IVERVE LLC cannot recover from a third party are generally non-refundable.
6. Service Concerns
If you believe a service was not delivered as agreed, contact us promptly. We will review the circumstances and, where appropriate, may offer corrective work, a service credit, a partial refund, or another reasonable resolution. Any remedy is subject to the applicable written proposal or service agreement.
7. Refund Requests
Refund requests should include the customer's name, invoice or project information, the service involved, and the reason for the request. Requests can be submitted to info@iverveit.com.
8. Approved Refunds
When a refund is approved, it will generally be returned through the original payment method when practical. Processing time may vary depending on the payment provider or financial institution.
9. Written Agreements Control
If a signed proposal, statement of work, service agreement, subscription agreement, or other written contract contains different cancellation or refund terms, that agreement controls for the applicable service.
10. Contact
For billing or refund questions, contact info@iverveit.com or (307) 381-9809.